Shipping & Returns

** ALL customers WITHOUT an Easy Aquariums Customer Account MUST HAVE a valid receipt **

Please ask a Store Associate to Create a FREE Customer Account for you at Time of Purchase in Store

Online Sales are AUTOMATICALLY enrolled with a FREE Customer Account

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ALL PRODUCTS (excluding live animals and plants) returned WITHIN 14 days of purchase date will be refunded to the ORIGINAL PAYMENT METHOD at time of purchase. 

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ALL PRODUCTS (excluding live animals and plants) returned BETWEEN 15-30 days of purchase will be refunded to STORE CREDIT ONLY SOME PRODUCTS returned AFTER 14 days are subject to a 15% RE-STOCKING FEE.

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For ANY issue with products STILL UNDER WARRANTY AFTER 30 days, REQUIRE Manufacturer Approval with a valid RMA (Return Materials Authorization).

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** Easy Aquariums reserves the right to REFUSE the return of abused or misused product at ANY TIME.

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Live Stock

Guaranteed to arrive alive on all shipped LIVE STOCK. Including, but not limited to "Plants, Fish, Inverts & Corals".  All in store LIVE STOCK sales have a limited 7 day warranty for health.  Easy Aquariums is not responsible for loss due to inapproriate habitat, nutrition or other conditions that are the responsibility of the buyer once the animal leaves the strore. 

 

New Dry Goods

ITEMS MUST BE in "UN-USED" and in "SELL-ABLE" Condition. 

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Used Dry Goods, Tanks & Kits

NO Warranty. ALL SALES ARE FINAL

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New Tanks

LEAKING or CRACKED NEW tanks will ONLY be replaced by with an EXACT REPLACEMENT from the manufacturer. NO REFUNDS or STORE CREDIT will be issued. 

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